Refund policy

Every Wavy Plugs item is shipped straight from its maker, so we aren't able to accept returns or exchanges for change of mind, sizing preferences or orders that are no longer wanted.

Damaged, defective or wrong items

If your order arrives damaged, doesn't work as described, or isn't what you ordered, we'll make it right with a replacement or a refund.

To get help:

1. Contact us within 14 days of delivery.
2. Include your order number and a photo of the problem (and the shipping label, if the package was damaged).
3. We'll review it and reply with next steps. You won't need to send anything back unless we ask.

Refunds

Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show it.

Cancellations

Need to cancel? Message us as soon as possible. Once an order has been sent to the maker for fulfillment, it may no longer be possible to cancel.

Your legal rights

This policy doesn't limit any rights you have under the consumer laws where you live.